Frequently Asked Questions
We accept a number of payment methods including PayID bank transfer, credit card and Paypal. We collect $50 deposit during the design phase of the each project, this is to cover the cost of the design sketch, 3d model and HD render designs. If you desice to move forward with the design the $50 is included in the total cost of the project. 50% of the total cost is paid commence production of the ring, once the ring is finished the final 50% is paid and the ring is delivered via express post.
The production time can vary depending on the complexity of the design and desired inclusions. As a general rule, please allow 2-3 weeks from production beginning for your ring to be finished, and then up to 5 business days for it to arrive with you in the post.
Every ring we make is custom and made to order, according to the design specifications and ring size of the client. Therefore we do not allow returns unless the item is damaged or faulty in which case we will repair the item.
We provide free ring sizers with every order which will be mailed directly to your home.
This is unlikely as we offer ring sizing included in our cost for every item. In the rare case that this does occur we will offer a free resizing.
At Savoir-Faire Jewellery we have a range of over 3,000 diamonds available in various size, shapes, colour and clarity to cater to all styles and budgets. We also have lab grown sapphires available in a variety of colours as well as lab rubies and emeralds.
All of our diamonds come with a certification provided by IGI.
We have experienced jewellery designers who are trained to work with you and create a design tht is perfect for your taste, needs and budget.
Yes, you will have a number of opportunities to tweak your design. After your consultation you will be provided with a design sketch, you will have the opportunity to review the designs and request for changes. We will then share a 3d design with you as well as a realistic video rendering of your design, this will be your final opportunity to make changes to the design before we move on to the production process.
Yes, if you already have a diamond and you would like it set into a ring design of your choice we can go through our typical design process and our jeweller can incorporate your diamond into the new ring.
The entire process is controlled in house, we work with experienced jewellery designers, sketch artists and jewellers to ensure a high quality result through every aspect of the process.
We offer free express registered mail delivery worldwide.
Many jewellers have a massive markup cost when selling their jewellery. We believe everyone should have the opportunity to afford the ring of their dreams for a fair price. We also utilise the latest technology such as 3d design and printing in order to streamline the process and reduce costs while maintaining quality.